We don’t have access to an on-demand interpreting service on the helpline and our services are currently operating with a waiting list, so we might not be the most appropriate organisation to call if someone is needing urgent and immediate intervention. As with any calls we do receive, if we are unable to assist ourselves, we will always try to suggest alternative organisations to contact.

The work we do includes, but is not limited to: asylum support applications (Section 95/ Section 98/ Section 4 and Schedule 10), submitting asylum support appeals, asylum support discontinuations and evictions, support with ASPEN issues, destitution support, social work referrals, food support, relocation requests and/or maintenance issues in asylum accommodation, NEC bus pass eligibility, access to ESOL, referrals to social activities and youth groups, accessing ARC cards, access to NHS services and provision of sim cards.